Before you start
Have access to the email account linked to Deriv. Depending on your email provider, you may also need your phone or an authenticator app.
Protect your email
Protect your email in 3 steps
A compromised email inbox can put other accounts at risk. Secure your email with your provider before a problem happens. Keeping it secure helps protect your Deriv account too.
1.Use a separate, strong password
Give your email account a long, unique password that you don’t use for Deriv or any other service. A trusted password manager can help you create and store it.
2.Turn on 2FA for your email
Open your email provider’s official app or website and go to its security settings. Choose authenticator-app 2FA where it’s available, then follow the setup instructions.
3.Check recovery details and access
In your email provider’s security settings, check that recovery details are yours and up to date. Review signed-in devices and sessions, and remove unfamiliar access using your provider’s instructions.
Found unfamiliar access?
Follow your email provider’s instructions to secure or recover your inbox. If you think your Deriv account may also be affected, contact us via live chat or WhatsApp through our website.
Secure your email now
Choose your email provider below for its official security instructions. If you use another provider, open its official app or website and look for the security settings.
For another provider, open its official app or website directly.
Common questions
Need help?
Perguntas frequentes
